100% Satisfaction Guarantee Customer satisfaction at EpiGentek is our priority. Every product you purchase from EpiGentek is covered by a 6-month satisfaction guarantee that it will work in the application(s) and species described in the user guide or datasheet. Here is the sequence of processes we take to help ensure your satisfaction: Expert technical support to troubleshoot the issue Discount or credit towards a future purchase of the same or similar product Replacement of product components or the product in its entirety Product credit, store credit, or refund of the original purchase price

100% Safe & Secure Shopping

EpiGentek provides safe and secure shopping for all of our customers when placing orders directly on our website. To ensure the security of your personal information, this website is protected by multiple factors:

• Constant scanning for malware and vulnerabilities by TrustedSite (formerly McAfee Secure) to deter hackers and malicious operators
• Browsing data protected by enterprise-level SHA-256 encryption -- look for the https:// and padlock icon in your browser's address bar
• Direct transmission of credit card info to our bank's processor for authorization -- we never see or store your sensitive credit card data
• Data breach prevention, exploit and malicious bot deterrence, and countermeasures against denial of service attacks via Cloudflare
• Complimentary $100,000 identity theft coverage for 90 days -- if you've recently made a purchase online, activate your coverage with TrustedSite